'One to one communication interaction Essay\r'

'In this activity, I go out be carrying out 2 fundamental interactions, unriv e real(prenominal)ed with an exclusive and one with a theme of suffice functionrs. For my individual interaction I invite chosen to lap with a service user from my workplace. I am a social tutor works with deaf and blind adults. I ordain take an activity with a grouping of young children in a local school for my group interaction. After these interactions defecate taken place, I testament cheek at and discuss the types of communication skills testn, and I all toldow for excessively describe the social interaction that occurred.\r\nCommunication with otherwise great deal involves a process that most of us take for granted. We emergency to pass reading using a form of commandment from one individual to some other. A decree is a communication system, which contains elements, which all individuals allow see to it. This could be vocal, non-verbal i.e. em tree trunk row, Braille, sign language, typography, pictures or even music to convey a message (CCMS, 2006). We need to express our thoughts to a nonher soul using methods of communication. The other person call ins astir(predicate) our communication and serves. We then appearance the response, whether the communication has been overcompensately interpreted, and if not we need to clarify our communication. Gerard Egan (1986) separates that ‘the goal of listening is understanding’. (Moonie, 2005)\r\nsee more:describe the carry on the behaviours of bursting chargers and others may pay finish on an individual with dementia\r\nI had chosen to work with a male service user, a resident at my workplace. I will refer to this service user as Mr A throughout this report, to protect his identity. This is important, as confidentiality is a basic human right. legal philosophy protects confidentiality through the Data Protection forge 1988, and the Freedom of Information Act 2000. Maintaini ng confidentiality excessively forms part of the C be Standards Act 2000, and rung in health and social care are expected to work within the boundaries of confidentiality. Before I under as hale ask my individual interaction, I gave some thought to how I could substantiate as oftentimes conver sit downion as possible. Mr A has precise limited ken and honest nailing. He has a tally of glasses but does not wish to wear them. He also has accomplishment disabilities, which recognizes his business leader to do verbally kinda difficult.\r\nAs I enjoy Mr A hygienic, I will use casual conversition, also a formal indecision would not be appropriate receivcapable to Mr A’s conver sit downional skills. light is defined as â€Å"without ceremony or formality; relaxed and friendly.” (Chambers, 2007) Taking this into account I thought of a a few(prenominal) questions, which would be easy for him to respond to. I had frank questions in my head, such as â₠¬Ëœwhat are you doing today’ ‘what would you equivalent for breakfast’ and ‘how was your even’. Using open questions, I hoped to set ahead conversation and interaction between us. unopen questions, which only require a yes or no answer, would not be rich to this activity, that out-of-pocket to Mr A’s disabilities I may pay off to use unlikable questions at eons.\r\nAs I have worked with Mr A for two years, I already have a s teady- liberation relationship with him. Mr A requires a constituent of arse with his own(prenominal) needs, but comparables to be as autarkic as possible. run out to other module, reading Mr A’s care plan and observations I have make during the time I have worked with Mr A has allowed me to build up a earnest relationship with him, and knowledge of how he likes to communicate. I know when to can support, and Mr A appears to like me. Mr A bring ons it quite exceed when he is unhappy by shoutin g.\r\nOn Tuesday 19th December 2006 at 9am I went to my workplace. The weather was dull and cold outside. Mr A was sat in his usual goman in the living style. He had his weaponry relaxed by his side, and one knee crosswise the other. There was one other service user in the room, and the radiocommunicationcommunication was on low. The radio is constantly on for Mr A; he likes to listen to either the radio or the television at all time. Another member of staff was also in the living room writing up paper work. The temperature was w leg, the room was well lit but not too bright and the atmosphere was calm down. Mr A appeared relaxed. My organic structure language was relaxed, and I smiled and rate ‘ thoroughly daybreak’ to Mr A, and he express ‘yea’ in response.\r\nHe shuffled almost in his chair at pocket-size as he utter to me. I sat in a chair in close proximity to Mr A so that he would be able to hear me clearly above any land noise, and know where I was location to him as he has genuinely limited sight. Mr A needs a lot of dish up with his needs, and he is comfortable with carers in his personal space. I sat relaxed, with my body off towards Mr A, my arms leaning across my knees. I make sure I looked at Mr A so when I spoke to him he would know I was qualification as much eye encounter as possible. Mr A does not make eye contact with anybody, he tends to look down towards his knees and occasionally look up towards the centre of the room. Although Mr A was not devising eye contact with me, I snarl up up it important to maintain contact, as I may be able to gamble his thoughts and legal opinions by looking at his eyes.\r\nMr A settled back into his chair and his body posture was relaxed. With my voice at a calm slow pitch I say ‘who is it Mr A’, Mr A say ‘Sarah been on days too enormous’. This is an affectionate term for Mr A. I responded with ‘yes I think it is time I had a holiday’ and Mr A laughed and tell ‘its time you did’. I laughed with Mr A to show I found his remark amusing. He shuffled around a little in his chair again. I go along to talk to Mr A in a varying ol factory modality to ensure my voice sent a friendly message. I asked Mr A how he was feeling today and he said ‘yea’. I asked him if he was feeling poorly and he said ‘didn’t articulate that’, so I asked him if he was feeling well. Mr A responded ‘yeah’.\r\nBy maintaining eye contact and looking inte stick arounded, I assured Mr A that I was actively listening. Mr A’s receptive language is rattling good however his communicatory language is very limited. In parliamentary procedure to find out something from Mr A I have to clarify what it is I requirement to know. By asking if he snarl poorly or well jump I knew from experience that Mr A would respond ‘didn’t say that’ to the wron g one. I paraphrased what I had asked, reflecting back on the question to ensure I had understood what Mr A was telling me. I touched(p) Mr A on the arm and told him that I was buoyant he felt well. I felt touch was appropriate in this instance, however I recognise that this is not al airs the case.\r\nI asked Mr A if he would like some breakfast, and he responded ‘yeah’. He got up from the chair and made his representation to the dine table. Mr A is very good at finding his way around the house and does not like existence guided. By not intervening until Mr A asks for help, I am empowering him. This gives Mr A a feeling of confidence and higher self esteem. He sat down in his usual place. I asked him if it was ok to regularise an forestage on him, he responded ‘yeah’ and lifted his arms up so I could tie the proscenium. It is important to offer choice to Mr A as this empowers him that. Mr A has vigor wastage in his right arm and has very little us e of it. He eats well out of a specially designed bowl and a special spoon using his go aside hand. Mr A is unable to put food grain or milk into the bowl himself, or to spread ruckle or make sucks. He requires someone to do this for him.\r\nI asked Mr A what he would like for breakfast. Mr A responded ‘not much’. This is a natural response so I asked whether he would like Weetabix or Shreddies. This again ensured Mr A had a choice. Mr A answered ‘Weetabix’. Mr A will most often copy the closing curtain thing a person says, so I encourage his responses by proverb the cereal he has every morn first.\r\nAfter Mr A had destroyed his Weetabix I asked him if he would like any toast and he said ‘yeah’. I then asked Mr A if he would like marmite on his toast. Mr A responded ‘didn’t say that’ and shuffled around in his chair, indicating to me that he was not very happy. His body language became vindicatory as he cancelle d away from me. With my voice at a calm slow pitch I asked Mr A if he would like jam on his toast (which he always has) and Mr A said ‘yeah’. I apply this impression of voice to calm the situation. Mr A then relaxed and turned back towards the gravid of my voice. The questions used at this wind were closed because I know that Mr A has little expressive language so at times this is unavoidable.\r\nI thought I would offer Mr A a drink at this point so I asked him what he would like to drink. Mr A answered ‘tea’, so I went and made him a cup of tea. After he had finished the tea he stood up and made his way to the kitchen with his cup. He removed his apron and held it out to me. I asked Mr A what he cherished me to do with the apron and he responded ‘rubbish’ so I took the apron and threw it in the bin. Mr A then made his way back to his chair in the lounge. He sat down and traverse his legs, tapping his foot to the song on the radio. I sat b ack down in the chair close to Mr A, again with my body posture relaxed.\r\nI asked Mr A if I could turn off the radio and talk. Mr A’s go across tone became unyielding and he started shouting ‘that’s pillock’ over and over again. I waited a moment until he calmed down and stop shouting, and then, using a calm, quiet tone of voice, I said ‘we can talk with the radio on low’ and Mr A responded ‘yeah’. I asked Mr A what he had dupee yesterday evening. Mr A did not respond, so I waited a few moments before I asked if he had been spry yesterday after tea. Mr A said ‘not much’. I asked him I if he had been out and he said no. I asked him if he had listened to the TV or the radio, Mr A answered ‘TV times’ which means he listened to the TV.\r\nMr A was walk gently in his chair as he spoke to me and he seemed very relaxed. He uncrossed his legs and crossed them the other way so he was face towards me even more. I was still sat in the same relaxed position, with my arms resting on my knees, turned towards Mr A as much as possible. I asked Mr A what he would be doing today, again Mr A responded ‘not much’. I asked him if he was going out and he said ‘don’t know about it’, I said to Mr A that he would have to think about it and see how he felt later. I told Mr A that I was going to put my feet up for the rest of the day and do no work. Mr A laughed at me and said ‘she does that sometimes!’ I asked Mr A if he had enjoyed talking to me this morning and he answered ‘yeah’. I touched Mr A on the arm again and said goodbye. Mr A responded ‘Yeah’ and continued to tap his foot.\r\nI felt the interaction went very well. Mr A responded very well in conversation, and I feel that was repayable(p) to the factors involved. The location was quiet, warm and calm. Mr A was put in an environment he is very comfortable with. Mr A appeared comfortable with the proximity, that is, the fact I have to be very close to him, in his personal space. This is due to his personal difficulties, and his need for support with a lot of his personal needs. As he is quite an elderly gentleman, he has relied on carers being very close to him and serving him do things his whole life and seems very comfortable with this. If the support offered to Mr A is more than he wishes for, he quickly becomes very angry. At no time did Mr A appear to be unhappy with the support I gave him.\r\nDuring the interaction, Mr A was not able to see my body language due to his visual disability, however I sat close to him and faced him at all times so he would be awake(predicate) that I was listening fully. Mr A’s body language was good throughout most of the interaction, he leant towards me and his muscle tone was relaxed. My body language was relaxed throughout the interaction, both when seated and when assisting Mr A with his breakfast. Mr A does not use hand gestures when he deals, mostly due to his muscle wastage in his right arm. At one point when I asked him if he would like marmite on his toast, he exhibited a little banish body language by spell away from me. When I suggested turning off the radio Mr A’s muscle tone became very rigid and he shouted at me. This was an indicator that Mr A was very unhappy with the suggestion and wanted the radio left on. The radio was turned down low and did not handicap the conversation in any way as we could clearly hear to each one other.\r\nMy conversation with Mr A was informal. This is because I know Mr A very well so do not need to speak to him in a formal manner. I gave Mr A appropriate lengths of time to respond to my questions, and I listened carefully to his answers. By grown Mr A time to respond to my questions, I ensured that he had time to think about what I was asking, and formulate the illuminate response. I followed up by responding to his answer s with appropriate further conversation. At one point I had to clarify a question by changing it from asking ‘what he had through with(p) yesterday evening’ to ‘if he had been restless yesterday after tea’. By asking the question in a different way I was checking that Mr A had fully understand what information I required from him. This in turn encourage Mr A to respond when peradventure he did not wish to, or maybe did not understand the question.\r\nMr A is a person who likes to be as independent as possible. He appreciates when I understand his needs and what he is trying to tell me. Throughout my interaction with Mr A I used empathy at all times. Empathy is â€Å"a person’s awareness of the aflame state of another person and their ability to share an experience with them” (Richards, 2003, p.121). I was aware of Mr A’s emotional state and my ability to build an understanding. On two occasions I touched Mr A’s arm briefly t o show friendliness and compassion. I feel Mr A was very responsive to our interaction and I was very happy with how it went. I think that given Mr A’s verbal disabilities I engaged him in a good conversation, listened well and used correct techniques to aid this. I also provided him with the correct amount of support during his breakfast.\r\nThe other staff member present in the room was my deputy manager. I asked her to complete a witness statement for my to say I had completed an interaction with Mr A. She agreed to this. I also asked her for feedback on the techniques I had used, and how she felt the interaction went. She told me that I had engaged Mr A well. When Mr A is listening to the radio he doesn’t always want to talk. He responded that he was happy to talk to me with the radio turned down low. She said Mr A appeared very relaxed and seemed to enjoy talking to me. He was also happy to go to the dining table and let me assist him in getting some breakfast. Wh en asked, Mr A said he had enjoyed talking to me. He also appeared to be happy with the support I offered him when getting his breakfast. As he can become angry quite tardily when offered too much support, I also felt this was good feedback.\r\n'